Refund Policy

Clear and fair refund information for 96 Studios design and printing services.

Design Service Refunds

Before Designing Starts

  • You qualify for a 100% refund if you cancel before we start designing.
  • Design work normally starts within 24 hours after your order is placed and all required information is received.
  • Your order must still be in the Pending stage when the refund is requested.
  • The refund will be sent back through the original payment method where possible.

Designing in Progress

  • You qualify for a 60% refund once your order has moved to the Designing stage.
  • The remaining 40% covers the designer's time and work already completed.
  • This refund applies only while the design is still being created and has not moved to Review.
  • Any work already supplied may not be used after the refund is completed.

Review or Completed

  • No refund is available once the design has moved to the Review stage.
  • No refund is available after the design has been marked Completed.
  • Customers may still request revisions according to the package selected.
  • Final approved or delivered design files are not refundable.

Refund Summary

Pending — before designing starts 100% refund
Designing — work has started 60% refund
Review No refund
Completed No refund

Other Important Information

Printing Orders

  • Printing begins only after the final artwork has been approved.
  • No refund is available once printing has started.
  • A reprint or suitable solution may be offered if the printed product is damaged or contains an error caused by 96 Studios.
  • Customers are responsible for checking names, numbers, spelling, colours and other details before approving printing.

Refund Processing

  • Approved refunds are normally processed within 3 to 7 business days.
  • Your bank or payment provider may take additional time to reflect the payment.
  • Refunds are calculated from the amount actually paid after discounts or promotions.
  • Transaction or bank charges that cannot be recovered may be excluded where applicable.

Requesting a Refund

  • Provide your full name and order number.
  • Provide the WhatsApp number used for the order.
  • Explain why you are requesting the refund.
  • Contact support@96studios.co.za or WhatsApp +27 81 792 5033.

Important

Refund eligibility is based on the order status at the time your request is received. Before the status changes to Designing, a 100% refund applies. During Designing, a 60% refund applies. Orders in Review or Completed are not refundable.